What we
don’t cover
Like any plan, ours has some things it doesn’t cover. We’d like you to read them before you decide, so here they are in full.
They’re in the same size as everything else, with a link to this page from every page on the site.
11 exclusions
Everything the plan doesn’t cover
We’ve listed them in order of how likely you are to come across them.
EXC-WAIT
Anything that breaks in your first 60 days
Each appliance has a 60-day waiting period from the day it's added to your plan before you can book a repair on it, and a breakdown in that window isn't covered. It stops people signing up with a machine that's already broken, which is what keeps the price where it is. If something fails during those 60 days, call us anyway, and we'll quote you for a one-off repair at our normal rate. This is separate from your 14-day right to cancel.
EXC-PREX
A fault that was already there
If the appliance was faulty, noisy, leaking or intermittent before you took cover out, that fault isn't covered. Cover is for things that go wrong after you're on the plan, not things that already have.
EXC-COSM
Scratches, dents and marks
Cosmetic damage isn't covered. If the door is scuffed but the machine works, that's not a breakdown. Handles, trims and fascias are only covered when the appliance won't function without them.
EXC-ACC
Accidental damage and misuse
Dropping it, overloading it, running it without water, putting the wrong thing through it. If the failure was caused rather than worn, it isn't a breakdown.
EXC-INST
Bad installation
Transit bolts left in, no earth, an unvented dryer in a sealed cupboard, a waste pipe plumbed uphill. If the appliance failed because of how it was fitted, that's a job for whoever fitted it.
EXC-CONS
Consumables and routine maintenance
Filters, bags, belts on vacuum brush bars, bulbs, shelves, seals you're meant to wipe, descaling, cleaning a blocked pump of coins and hair grips. Wear items and upkeep are yours.
EXC-WARR
Anything still under manufacturer's warranty
If the maker will fix it for free, we'll tell you to use them. We won't take your money for something you're already entitled to have done at no cost.
EXC-EXT
Fire, flood, theft and power surges
The plan is for breakdowns: things that wear out or fail on their own. Damage from something outside the appliance, like a fire, a flood, a lightning strike or a power surge, a burglary, or a pest getting into it, isn't a breakdown, and it isn't something the plan does.
EXC-SOFT
Apps, wifi and software
Smart features not connecting, an app that won't pair, a firmware update that went wrong. We fix appliances, not networks.
EXC-COMM
Commercial and business use
Cover is for domestic appliances in a home. Launderettes, holiday lets run as a business, salons, cafés and commercial kitchens aren't covered.
EXC-GEO
Outside the UK
We cover appliances at a UK address. That includes the Isle of Man and the Channel Islands. It doesn't extend beyond that.
When cover isn’t right for you
Four times a plan may not be right for you
If any of these sound like you, a plan probably isn’t the best use of your money, and we’d rather tell you now.
Your appliance is still under warranty
Use the manufacturer’s warranty first: it costs you nothing. Come back to us when it runs out. It’s worth putting a reminder in your phone for the month it ends.
The machine is well past its working life
On an appliance that old, the sums usually favour replacing it rather than covering it. We’d rather tell you now than take a year of payments first.
You could comfortably pay for a repair tomorrow
Then you may be better off putting the monthly amount into savings instead. Over enough years, people who can comfortably pay for their own repairs as they come along tend to come out ahead. That’s simply how the sums work with cover of any kind.
Something is broken right now
A plan can’t help with that today: there’s a waiting period, and a fault that’s already there isn’t covered. A one-off repair is the way to go, and if you’d like cover afterwards, you can take it out once the machine is working again.
Happy with what you’ve read?
If a plan sounds right for you, choose your appliances and see your price. If you’ve any questions first, give us a ring and we’ll talk them through.