Contact
Get in touch
with us.
Ring the helpdesk, send us an email or write to us. Not sure which route you need? The list further down will point you the right way, or just ring and ask.
Write to us
Fixithomecare Limited
Bourne House23 Hinton RoadBournemouth BH1 2EF
Our registered office.
Which route
What do you need?
Something’s broken and you’re not on a plan
Book a one-off repair. Send the make, model and what it’s doing, and we’ll reply with a price for the visit.
Book a repairYou’re on a plan and something’s stopped working
Ring the helpdesk, or send the repair form and say you’re on a plan. Have the make, model and serial number to hand, and tell us what it’s doing. If it can be sorted over the phone, we’ll talk you through it.
Ring 0203 606 0916You’d like a price for cover
Tap the appliances you want covered and the price shows up straight away, with no forms to fill in first.
Get a priceYou’d like to take out a plan
Tell us which appliances you’d like covered and how you’d like to pay, and we’ll get back to you to set your plan up.
Get coveredYou want to cancel
Ring, email or write to us. Within the first 14 days you get a full refund; after that, there’s no fee.
How cancelling worksYou want to make a complaint
Use the complaints form, ring or email. We acknowledge it within 3 working days and give you our final answer within 28 days.
ComplaintsIt’s about your personal information
Use the same phone number, email or address. The privacy policy explains what we hold and your rights.
Privacy policyYou’re a landlord, or it’s an unusual make
Ring us before you sign up. Landlord cover depends on the arrangement, and for an unusual or imported make we’ll need the model number to tell you honestly whether we can get parts.
Ring 0203 606 0916
Fix It Homecare is a trading name of Fixithomecare Limited, registered in England and Wales, company number 11687692. Registered office: Bourne House, 23 Hinton Road, Bournemouth BH1 2EF. More about us